The ticket opens the job. The signed report closes it.
Your support team keeps working in its usual ticketing tool. Tracefix takes over in the field and sends the result back to the ticket.
Ticket created
In your support tool
In your support tool
API call
POST /api/v1/interventions
POST /api/v1/interventions
Scheduled
“scheduled” webhook: the ticket shows the slot
“scheduled” webhook: the ticket shows the slot
Completed
“completed” webhook with the report link
“completed” webhook with the report link
Ticket closed
By your tool or automation
By your tool or automation
Simple REST API
One key, JSON, five endpoints. Duplicates are avoided using the ticket reference.
Signed webhooks
Every event is signed with HMAC-SHA256 and retried up to 6 times on failure.
Works with automation tools
Plug Make, Zapier, n8n or your own code into the webhooks.