Privacy policy
Version of 11 October 2026.
Who is responsible?
Faciliclic, 4 Avenue du Général de Gaulle 49400 SAUMUR, is the controller for website visitors' data and for its customers' users' account and billing data. For the data customers enter in the Service (their own customers, sites, jobs), Faciliclic acts as a processor: see the data processing agreement.
Data and purposes
| Data | Purpose | Legal basis | Retention |
|---|---|---|---|
| Users' name, e-mail, phone, company | Account management, support | Contract | Account lifetime + 90 days |
| Billing data | Invoicing, accounting | Legal obligation | 10 years |
| Technical logs (IP address, date) | Security, abuse prevention | Legitimate interest | 12 months maximum |
| Requests sent through public forms | Forwarding the request to the company concerned | That company's legitimate interest | Per that company's policy |
Cookies
Only strictly necessary cookies (session, security, language). No advertising or third-party analytics cookies.
Recipients and sub-processors
- Hosting: Scaleway SAS (Dedibox), France
- Transactional e-mail provider (scaleway)
- Payments: PayPlug
Some providers may process data outside the European Union under the European Commission's standard contractual clauses.
Your rights
You have rights of access, rectification, erasure, objection, restriction and portability. Write to support@tracefixapp.com. You may complain to your data protection authority (in France, the CNIL).
Security
Encrypted connections (HTTPS), hashed passwords, job files only accessible to authorised users, encrypted daily backups.